Ericast 222 - @Cybuhr on Leadership

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This week I had the privilege of interviewing Daniel Buhr, a.k.a. Cybuhr (also at twitter.com/Cybuhr if you prefer short snippets to full websites)... and you have the privilege of hearing his insights on leadership.  Be sure to check out his website and the Be-Do Model for starters.

And remember, you're supposed to tell a friend (or two?) about the Ericast...


Questions?  Ideas?  Comments on "Leadership" or anything else?  Leave a message on the Ericast Listener Feedback line at 206-339-ERIC (a.k.a. 206-339-3742) or email me (eric) at ericast.com

Ericast 221 - The Ignite Experience

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You know what? I want to break from form and just let this episode stand on its own. So, here are some minimal notes:

Ignite Minneapolis 2013 lineup
Review of Ignite 2013 from Andrew Koch
Bonus unmentioned book: Pharisectomy by Peter Haas

Contact: 206-339-ERIC (206-339-3742) or @emlarson

Ericast 220 - Kyle is Cool

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It's the end of the month, and that means listener feedback... and that means that we get to hear from a very special new listener to the Ericast:  Kyle Kesterson, CEO of Freak'n Genius, the folks behind the YAKiT app (and the not-quite-real Endors.ly site that we talked about in Ericast 218 - Endorsly vs. Fanshout).

Kyle was nice enough to include his contact number, and I'm nice enough to not broadcast that to the world, but you can find him as @kylekesterson on Twitter and learn more about YAKiT at the Freak'n Genius website.

Want your own personalized Ericast shout-out, dry read, dramatic reading of your text of choice, or anything else? Just ask!  Call 206-339-3742 (a.k.a. 206-339-ERIC) and I'll provide.  I may or may not provide exactly what you asked for, but I'll provide something.  (You could also email me, eric, at ericast.com... but, come on; if you're asking me to say something to you, you should do it by voice...)

Ericast 219 - An Orthodontist Extravaganza!

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This week we're drifting back into the customer service topic, with a cautionary note that I break pretty much every guideline from this week's episode of "The Audacity to Podcast" - 5 Reasons Your Podcast Audience Isn't Growing."

...but I go ahead anyway, with a discussion of my daughter's orthodontist and the exciting waterpark extravaganza at Waterpark of America... and the fact that what's more important to me is being hit up for an extra $30-something after having been repeatedly assured that our bill was paid in full.

That's not good customer service... and that kind of thing matters to real customers.

At least, it matters to weird people like me who tend to put principle ahead of pragmatism.

And while I don't "hold a grudge," I do remember things and plan for the future accordingly.  I'm not sure what overcomes financially deceptive treatment by a business, but I'm pretty sure that being given the opportunity to frolic in chlorine isn't sufficient.

Do you have any similar stories to share?  Call 206-339-3742 (a.k.a. 206-339-ERIC) or send an email to me (eric) at ericast.com and let me know what good customer service means to you.

Ericast 218 - Endorsly vs. FanShout

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First of all, right up front you'll hear that I'm experimenting with "branding" the Ericast for new listeners.  Let me know what you think of that -- good, bad, confusing, accurate, waste of time, etc.  Call 206-339-ERIC (a.k.a. 206-339-3742) and leave some feedback.

Then, I get to the main topic: Paid celebrity endorsments for the average citizen.

Ordinarily I'd do a better job of getting show notes here for you, but since not a single person clicked on my Peter Brady voice change link from last time, I think I'll pass and see if anyone notices.  (That's not passive-agressive; it's simply passive.  Truth be told, I want to get out to the hot tub before I go to bed tonight.)  If you'd like to write any notes and cover things like Endors.ly and FanShout and Jason DeRusha's Land O' Lakes twitter contest from a couple years back, send them to me and I'll include them here.  (Digital Dan used to do that, and it was great... but I think that might have merely doubled the number of interested folks from one to two...?)

Comments or ideas?  206-339-3742 a.k.a. 206-339-ERIC, or send an email to me (eric) at ericast.com.  Thanks for listening!