Ericast 237 - Surviving the Cold
Here in Minnesota, it's been cold. Really, really cold. So, nobody has been doing anything, and that means I haven't been podcasting. Here's a podcast that says that in audio form.
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I joke in the podcast that my "presentation persona" will drive some people crazy. And my "podcast persona" will as well, given that this isn't my "best-organized, most-coherent" podcast episode ever. But, here's the thing (said to myself as well as to anyone who wants to listen to my counsel): This presentation and podcast is infinitely better than a podcast that isn't made about a presentation that isn't given.
GUSDAY REPRISE TRACK
How do They See/Hear/Feel That You Care?Eric M. Larson
Have you ever gone the extra mile to help people who just don't "get it"? Do you really care about your customers, coworkers or loved ones… yet they don't seem to "feel" that you do? Maybe you're speaking different languages! In this eye-opening presentation for those in customer service and for anyone who is (or has) a supervisor, you'll learn how a simple framework of "love languages" will help you to connect with those around you. Based on Dr. Gary Chapman's best-selling book "The Five Love Languages," this presentation examines the different ways that we feel supported, appreciated, understood or "loved". If you're frustrated when the boss gives you a pat on the back but keeps canceling your weekly meetings, or wonder why users expect you to sit down and watch them follow your instructions, this presentation is for you. You'll see how everyday work – from answering calls about broken printers, to recognizing (or reprimanding) employees – can be more positive and effective when you learn about the different languages hidden around you!
Canadian Pacific 2013 Holiday Train Hastings, MN 12/12/13 HDQuestions? Comments? Call 206-339-3742 (a.k.a. 206-339-ERIC) and share!
(arrival and departure)
Willy Porter Canadian Pacific Holiday Train Hastings, MN 12/12/13 HD
And one more that gives an idea of what it looks like as it travels across the countryside:
The Canadian Pacific Holiday Train 2013
(scenes from Canada)