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Thursday, April 20, 2006

Ericast 59 - "Support, and Religion?!?"

This one's a fun one! Among other things, I'm sharing a section of the book TrueFaced (by Bill Thrall, Bruce McNicol and John Lynch). Why? Because I think it relates, in a strange way, to a model of good customer support.

Work with me on that. Or at least listen and let me know what you think. (I really, really would like to know what you think of this one.) Remember to e-mail me (eric at or call our listener feedback line at 206-339-ERIC. Enjoy!


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